Frequently Asked Questions

NixDew water is sourced from pristine Himalayan springs where water naturally filters through mineral-rich rock for over 30 years. This unique natural filtration process creates a perfect balance of essential minerals and electrolytes, giving NixDew its distinctive crisp taste and superior quality. Unlike artificially purified water, we preserve nature's perfect composition without adding or removing anything except impurities.

NixDew is 100% natural spring water sourced directly from protected Himalayan springs. It is not purified or treated water from municipal sources. Our water undergoes a 30+ year natural filtration process through layers of pristine rock, which naturally purifies it while enriching it with beneficial minerals. We maintain the water's natural integrity throughout our bottling process.

NixDew contains absolutely no artificial additives, chemicals, or flavors. The minerals present in our water - including calcium, magnesium, and potassium - are naturally occurring and acquired during the water's journey through Himalayan rock formations. These beneficial minerals give NixDew its distinctive taste and contribute to your daily mineral intake, all while maintaining the purest, most natural form possible.

NixDew water is sourced from pristine Himalayan springs located in protected regions of the Himalayas. The water originates as snow and rain at high altitudes, then naturally filters through ancient rock formations for over 30 years before emerging at our source. This remote, unpolluted location ensures the purest possible water, free from industrial contamination and human interference.

We maintain the highest standards of purity through multiple safeguards. Our source is protected from contamination, and we employ state-of-the-art bottling facilities with strict hygiene protocols. Every batch undergoes comprehensive laboratory testing for microbiological safety, chemical composition, and mineral content. We also conduct regular third-party audits and maintain continuous quality monitoring throughout the entire production process to ensure consistent safety and purity.

Yes! NixDew water is rigorously tested and holds multiple certifications including BIS IS 14543:2016, FSSAI approval, and ISO certification. Our water undergoes continuous quality testing to ensure the highest standards of purity and safety. We conduct regular internal testing as well as independent third-party laboratory analysis to verify compliance with all national and international standards.

NixDew is available in multiple sizes to suit your needs:

• 330 mL - Perfect for on-the-go
• 500 mL - Everyday hydration
• 750 mL - Sports & fitness
• 1 L - Family favorite
• 1.5 L - Extended hydration
• 2 L - Family pack
• 20 L - Home & Office

Absolutely! We're deeply committed to environmental sustainability. Our bottles are made from food-grade PET plastic that is 100% recyclable. We incorporate recycled materials in our packaging wherever possible and continuously work to reduce our plastic footprint. Our bottles are designed to be lightweight to minimize transportation emissions, and we actively support plastic collection and recycling initiatives. Learn more about our sustainability efforts on our Nature Care page.

Currently, NixDew is available in premium food-grade PET bottles, which offer excellent protection for our water while being lightweight, shatterproof, and fully recyclable. We are actively exploring glass bottle options for select premium product lines and are committed to offering more sustainable packaging choices in the future. Stay tuned for updates on our product innovations!

Yes, NixDew is 100% pure, natural spring water that is safe for everyone in the family, including infants, pregnant women, and nursing mothers. Our water contains no additives, artificial substances, or chemicals—just pure hydration from nature. The naturally occurring minerals are within safe limits appropriate for all ages. However, for specific medical conditions or concerns, we always recommend consulting with your healthcare provider.

NixDew contains naturally occurring trace amounts of fluoride and sodium, which are acquired during the water's natural filtration through Himalayan rock. These levels are well within safe limits as specified by national and international standards. We do not add fluoride or sodium to our water—all minerals present are 100% naturally occurring. Detailed mineral composition information is available on our bottle labels and our Our Water page.

Absolutely! NixDew is perfect for daily hydration needs. Our natural spring water provides essential minerals that support overall health and wellness. The balanced mineral composition makes it ideal for regular consumption by all family members. Whether you're staying hydrated at work, during exercise, or at home, NixDew delivers pure, refreshing hydration that your body needs every day.

Sustainability is at the core of NixDew's mission. We protect our water source through responsible extraction practices, use renewable energy in our facilities, optimize logistics to reduce carbon emissions, and support reforestation projects in the Himalayas. We also partner with local communities to promote environmental conservation and implement water-saving technologies throughout our operations. Our commitment extends to the entire lifecycle of our products, from source to recycling.

Yes! We incorporate food-grade recycled PET (rPET) plastic in our bottles and are continuously increasing this percentage. Our goal is to achieve 50% recycled content across all our packaging within the next few years. We also support plastic collection and recycling initiatives in communities where our products are sold, contributing to a circular economy and reducing plastic waste in the environment.

We minimize our carbon footprint through multiple initiatives including using renewable energy sources at our bottling facilities, optimizing transportation routes for efficient distribution, designing lightweight bottles to reduce fuel consumption during shipping, implementing energy-efficient manufacturing processes, and offsetting our emissions through verified carbon credit programs. We continuously measure and work to reduce our environmental impact across all operations.

NixDew holds the following certifications to ensure the highest quality and safety standards:

• BIS IS 14543:2016 - Bureau of Indian Standards certification for packaged drinking water
• FSSAI - Food Safety and Standards Authority of India approval
• ISO Certification - International quality management standards

These certifications are regularly audited and renewed to maintain our commitment to excellence.

Yes! We are actively working toward B Corp™ certification, which recognizes companies that meet the highest standards of social and environmental performance, transparency, and accountability. Our commitment to sustainability, ethical business practices, and positive impact on communities and the environment aligns perfectly with B Corp™ values. We are implementing the necessary measures and improvements to achieve this prestigious certification in the near future.

NixDew is available on major e-commerce platforms:

You can also find us at leading retail stores, supermarkets, and convenience stores across India.

Yes! We offer convenient home delivery through our partner platforms including Amazon, Flipkart, Blinkit, Zepto, and Swiggy Instamart. We are also developing a subscription service that will allow you to schedule regular deliveries at discounted rates, ensuring you never run out of your favorite NixDew water. Stay tuned for the launch of our subscription program, which will offer exclusive benefits and savings for regular customers.

Currently, NixDew is primarily available in India, where we are rapidly expanding our distribution network. However, we are actively exploring opportunities to bring our premium Himalayan water to international markets. We are in discussions with distributors in several countries and plan to expand globally in the coming years. If you're interested in bringing NixDew to your region, please contact us through our Contact page.

NixDew offers competitive pricing across all bottle sizes. Prices may vary slightly by retailer and location:

• 330 mL₹10 - ₹15
• 500 mL₹15 - ₹20
• 750 mL₹20 - ₹30
• 1 L₹30 - ₹40
• 1.5 L₹40 - ₹50
• 2 L₹50 - ₹60
• 20 L₹80 - ₹120

*Prices are approximate and may vary. Check with your local retailer or online platform for exact pricing.

Yes! We offer attractive bulk discounts for large orders, making NixDew perfect for offices, events, gyms, hotels, and restaurants. Bulk pricing is available when you purchase multiple cases or pallets. For customized bulk orders and corporate pricing, please contact our sales team through our Contact page or call our customer service hotline. We also offer special rates for long-term contracts and subscription-based bulk deliveries.

We're here to help! You can reach our customer service team through multiple channels:

• Email: support@nixdew.com
• Phone: 1800-XXX-XXXX (Toll-free)
• WhatsApp: +91-XXXXX-XXXXX
• Contact Form: Visit our Contact Page

Our customer service hours are Monday-Saturday, 9:00 AM - 6:00 PM IST.

NixDew International Pvt. Ltd. is headquartered in India, with our corporate offices strategically located near our Himalayan water source. We also have regional offices and distribution centers across major Indian cities to ensure efficient service and timely delivery. Our bottling facility is located in the pristine Himalayan region, allowing us to maintain the highest quality standards while minimizing the distance from source to bottle.

We're always looking for passionate partners to help us expand NixDew's reach! If you're interested in becoming a distributor, we'd love to hear from you. We offer attractive distributor margins, comprehensive marketing support, and training programs to help you succeed. To explore distribution opportunities, please contact our business development team at partnerships@nixdew.com or through our Contact page with details about your business and location.

Store NixDew water in a cool, dry place away from direct sunlight and strong odors. Keep the bottles at room temperature or refrigerated for a refreshing taste. Once opened, consume within 24-48 hours for best quality. Avoid storing bottles in areas with extreme temperatures or near chemicals, as this can affect the plastic packaging.